Refund Policy

At iPlan, we strive to provide a seamless booking experience. As a marketplace, iPlan partners with independent restaurants, venues, hotels, event organizers, and travel providers. Refund eligibility depends on the type of booking and the policies of the individual partner.

Restaurant Reservations

Standard restaurant reservations made through iPlan are generally free of charge and do not require a refund.

If a prepaid reservation or deposit is required by the restaurant:

• Refunds are subject to the restaurant’s cancellation policy.
• Cancellation deadlines will be displayed before confirming your booking.
• No-shows or late cancellations may result in partial or full forfeiture of the deposit.

Event Tickets

All event ticket sales are final unless:

• The event is cancelled.
• The event is significantly changed by the organizer.
• A refund is required under applicable law.

If an event is postponed, tickets will generally remain valid for the new date unless otherwise stated by the event organizer.

Hotel & Travel Bookings

Hotel and travel reservations are governed by the cancellation and refund policies of the individual provider.

Any applicable cancellation deadlines, fees, or non-refundable rates will be clearly displayed before your booking is confirmed.

Plan My Night AI Feature

Fees paid for the iPlan AI “Plan My Night” service are non-refundable once your personalized itinerary has been generated.

If you experience a technical issue that prevents the service from being delivered, please contact our support team within 7 days of purchase for review.

Marketplace Service Fees

Any iPlan platform or service fees are generally non-refundable after a booking has been successfully processed, except where required by law or if the booking cannot be fulfilled due to a technical error caused by iPlan.

Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Depending on your financial institution, refunds typically appear within 5–10 business days after they have been processed.

How to Request a Refund

To request a refund, please contact our support team and include:

• Your booking confirmation number
• Your full name
• The email address used for the booking
• The reason for your refund request

Refund requests should be submitted as soon as possible after the issue occurs.

Chargebacks

If you believe a charge was made in error, please contact iPlan before initiating a chargeback with your payment provider. We will make every effort to resolve the issue quickly.

Consumer Rights

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws.

Contact Us

For questions regarding this Refund Policy, please contact:

iPlan Concierge Group Inc.
Email: info@iPlanApp.com
Website: www.iPlanApp.com