Privacy Policy

Privacy Policy

Effective Date: July 3, 2026

Welcome to iPlan (“iPlan”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how iPlan Concierge Group Inc. collects, uses, stores, and protects your personal information when you use our website, mobile applications, and related services (collectively, the “Services”).

By using iPlan, you agree to the practices described in this Privacy Policy.

1. About iPlan

iPlan is a marketplace that helps users discover, plan, and book restaurants, nightlife, events, hotels, and experiences. Our AI-powered “Plan My Night” feature creates personalized recommendations based on your preferences.

2. Information We Collect

We may collect the following information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Password (encrypted)
  • Date of birth (where required)
  • Profile photo (optional)

Account Information

  • Saved favourites
  • Reservations
  • Event bookings
  • Hotel bookings
  • Purchase history
  • Reviews and ratings

Payment Information

Payments are securely processed through trusted third-party payment providers. iPlan does not store your complete credit card information.

Location Information

With your permission, we may collect your location to:

  • Recommend nearby restaurants
  • Show local events
  • Improve AI recommendations
  • Provide location-based offers

You may disable location access at any time through your device settings.

Device Information

We may automatically collect:

  • Device type
  • Operating system
  • IP address
  • Browser type
  • App version
  • Crash reports
  • Analytics data

3. How We Use Your Information

We use your information to:

  • Create and manage your account
  • Process reservations and bookings
  • Process payments
  • Personalize recommendations
  • Power our AI planning features
  • Improve our Services
  • Send booking confirmations
  • Provide customer support
  • Detect fraud and abuse
  • Comply with legal obligations
  • Send marketing communications (with your consent where required)

4. AI Recommendations

Our AI planning tools analyze information such as your selected preferences, location (if enabled), previous bookings, and interests to generate personalized recommendations.

AI-generated recommendations are intended for convenience and should not be considered guarantees of availability, pricing, or suitability.

5. Sharing Your Information

We may share your information with:

  • Restaurants
  • Hotels
  • Event organizers
  • Nightlife venues
  • Payment processors
  • Technology service providers
  • Marketing providers
  • Analytics providers
  • Government authorities where required by law

We do not sell your personal information.

6. Cookies and Tracking Technologies

Our website and app use cookies and similar technologies to:

  • Remember preferences
  • Keep you signed in
  • Improve performance
  • Measure website traffic
  • Personalize content
  • Improve advertising effectiveness

You can control cookies through your browser settings.

7. Marketing Communications

If you opt in, we may send:

  • Promotions
  • Special offers
  • Event updates
  • New venue announcements
  • Product updates

You can unsubscribe at any time using the unsubscribe link in our emails or within your account settings.

8. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, or disclosure.

However, no internet transmission or electronic storage system is completely secure.

9. Data Retention

We retain your information only as long as necessary to:

  • Provide our Services
  • Meet legal requirements
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized.

10. Your Privacy Rights

Subject to applicable law, you may:

  • Access your personal information
  • Request corrections
  • Delete your account
  • Withdraw consent (where applicable)
  • Request a copy of your information
  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

11. Children's Privacy

iPlan is not intended for individuals under the age of 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal information from children.

12. Third-Party Services

Our Services may link to third-party websites or integrate with third-party booking, payment, mapping, analytics, or travel providers. These services operate under their own privacy policies, and iPlan is not responsible for their privacy practices.

13. International Users

Your information may be processed or stored in Canada or other countries where our service providers operate. By using iPlan, you understand that your information may be transferred to jurisdictions with different privacy laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When material changes are made, we will update the “Effective Date” and provide notice where required.

Continued use of iPlan after changes become effective constitutes acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact:

iPlan Concierge Group Inc.
Website: www.iPlanApp.com
Email: info@iPlanApp.com
Toronto, Ontario, Canada

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